Privacy Policy for Benchmark Property Remodeling

Thank you for choosing Benchmark Property Remodeling for your home renovation and remodeling needs. At Benchmark Property Remodeling, we are committed to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our services.

By using our website (https://benchmarkremodelingks.com/) or engaging with our services, you are consenting to the data collection procedures expressed in this Policy.

We reserve the right to make changes to this Policy at any given time. We advise you to frequently visit this page to stay up to date with the latest changes. If at any point in time Benchmark Property Remodeling decides to make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

We collect various types of information about you to provide our comprehensive home renovation and remodeling services. This information may come directly from you or be collected automatically through your interactions with our website and services.

1.1 Personal Information (Information you provide to us): This includes personal information you give us when you:

• Request a quote or consultation.
• Schedule services or sign a contract.
• Communicate with us regarding your project.
• Contact us for support or inquiries (e.g., via https://benchmarkremodelingks.com/contact).

The types of personal information you may provide include:

• Contact details (name, phone number, email address, and zip code)
• Project details (scope of work, property characteristics, design preferences).
• Payment information (billing address, credit card details).
• Any other information relevant to your remodeling project.

1.2 Usage Information (Information collected automatically): When you visit our website, we may automatically collect certain information about your device and usage patterns through technologies such as cookies and server logs. This may include your IP address, browser type, operating system, referring website address, and information about how you interact with our website. This information is primarily used for website analytics and to improve user experience.

We use the information we collect to operate our business, deliver exceptional craftsmanship, and enhance your experience with Benchmark Property Remodeling. We use your information to:

• Provide comprehensive home renovation and remodeling services (kitchens, bathrooms, full home transformations).
• Communicate with you about your project status, progress, and important information.
• Respond to your inquiries, coordinate scheduling, and provide general assistance related to your remodeling services.
• Process payments and manage billing for our services.
• Improve, personalize, and optimize our website and services.
• Ensure the security and integrity of our systems.
• Comply with legal obligations and our internal policies.

We do not sell, rent, or lease your personal information to third parties.

We may share your information with other parties under the following circumstances:

Service Providers: We may share your information with trusted third-party vendors and service providers who perform functions on our behalf (e.g., payment processors, project management software, IT support). These parties are authorized to use your information only as necessary to provide these services to us and are contractually bound to protect your information.

Legal Compliance and Protection: We may disclose information if required by law (e.g., court order, subpoena), or if necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of our business, client information may be transferred as part of the assets.

TCR COMPLIANCE STATEMENT (CRITICAL FOR SMS): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Benchmark Property Remodeling uses SMS/text messaging to provide essential and timely communications related to your home renovation and remodeling projects.

4.1 Consent to Receive SMS Messages: We only send SMS messages to individuals who have provided explicit express written consent to receive such communications. This consent is obtained when you provide your mobile number on our contact form at https://benchmarkremodelingks.com/contact and check the SMS consent checkbox. By opting into our SMS program, you agree to receive text messages from us. You understand that consent is not a condition of receiving our services.

4.2 Purpose and Types of Messages: You agree to receive messages from Benchmark Property Remodeling for purposes including:

• Account Notifications: Providing essential, automated SMS updates to clients regarding the status, progress, and important information related to their ongoing home renovation or remodeling projects.
• Customer Care: Direct client support interactions, including responding to inquiries about project updates, coordinating scheduling, and providing general assistance related to their remodeling services.

4.3 Message Frequency: Message frequency will vary depending on the progress and needs of your ongoing project.

4.4 Message and Data Rates: Message and data rates may apply to any messages sent to or from you. Standard message and data rates charged by your mobile carrier may apply. Please consult your mobile carrier for details regarding your specific messaging plan.

4.5 Opt-Out Instructions: You can stop receiving SMS messages from Benchmark Property Remodeling at any time. Simply reply STOP to any message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent unless you explicitly opt back in.

4.6 Help and Support: If you need assistance or have questions regarding our SMS program, you can reply HELP to any message you receive from us, or contact our office directly at (785) 554-9868 or by email at mmcbeth@roofmaxx.com.

4.7 Third-Party Providers for SMS: We may use third-party service providers (such as RingCentral) to facilitate our SMS communications. These providers are contractually bound to handle your data in accordance with this Privacy Policy and applicable laws, acting solely as our service providers for message delivery.

5.1 Opt-Out: You may opt-out of receiving promotional communications from us by following the instructions provided in the communication. For SMS, use the "STOP" command as described in Section 4.5.

5.2 Cookies: You can set your browser to refuse cookies, but this may affect the functionality of our website.

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective Date" at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Benchmark Property Remodeling LLC

3712 SW 38th St, Topeka, KS 66610

Phone: (785) 554-9868

Email: mmcbeth@roofmaxx.com

Website: https://benchmarkremodelingks.com/